Return and Refund Policy

Returns will be accepted on the following conditions:

The items must be in original unused condition.

Must include a proof of purchase.

You must contact us within 7 days of receipt of your order. All returns must be communicated prior to the sending back thereof. See * below.

No returns on sale items.

No returns on custom made items.

Return shipping costs are the customer’s responsibility.

Refunds will be issued via your original payment method and we will issue a refund minus our original shipping costs, upon receipt.

* Please email notice and reason of return to info@thecottonknot.co.za

Attention: Charmain Wilson, +27 (0) 835900212

Address for Returns:

2060 Kunene Drive

Waterfall Country Village

Midrand

1682